Specialist, Technical - Commercial Insurance

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Job ID : 7424
Category : Commercial Insurance
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Kitchener, Canada
Posting Range : $66,300 - $122,100

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Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Reporting to the Manager, Technical Specialists, the Specialist – Technical processing is responsible for providing quality review, training, onboarding and Subject Matter Expertise and support to the Ontario and Atlantic Regional Processing Centres. 

The successful candidate for this role works with the leadership team to provide timely and adequate training and development of processing staff, provide guidance, on-the-job training, technical instructions, and leadership support to staff relative to onboarding new hires, performance, productivity, and adherence to processes and Corporate Policy and Procedures. 

What can you expect in this role?

  • Lead and/or participate in file reviews for quality assurance purposes.
  • Provide training and mentoring to the commercial processing departments, using available resources and assist with the development of new training materials.
  • Assist the leadership team as required, providing appropriate documentation/reports to help identify and quantify potential trends, both positive and adverse.
  • Review quality review findings and help identify trends, training gaps and best practices.  Coordinate with leadership, the actions required to ensure outcome of actions taken improve the underwriting/processing quality and profitability.
  • Focus on creation of SOP documents for RPC, while coordinating with other Regions and Stakeholders.
  • Foster a positive working relationship with Head Office, Mid-Market Underwriting, other regional offices, and departments.
  • Champion the development and implementation of business change.
  • Perform other duties as assigned.

What do you bring to the role?

  • University degree in any discipline or a 2-year diploma from a publicly recognized and funded college or a completed CIP designation
  • Minimum of 2 years of experience in a Commercial Lines Property & Casualty Processing role
  • Excellent ability to multi-task and monitor progress to meet deadlines
  • Prior experience in developing and providing training
  • Strong analytical skills: able to quickly interpret data, information, reports and come to a decision quickly
  • Strong customer service, verbal, and written communication skills
  • Strong computer literacy skills
  • Ability to influence and effectively negotiate with stakeholders

Salary Range is: $66,300 - $122,100

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).


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