Bilingual Insurance Advisor, Full Time New Graduate (September 2024 Start)

Sonnet is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Please note that our regular business hours are Monday to Friday, 8 a.m. to 6 p.m. All applicants must be able to work shifts during these hours. These are subject to change depending on the business needs but don't worry, we believe it's important to notify you of any shift changes several weeks in advance, so you can prepare. 

YOUR NEXT STEPS AS NEW GRADUATES 

From classroom to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment. 

If you’re looking for a company that takes care of its people — full time and part time alike — and has a track record of doing big things, get ready to love it here. 

Start date: September 2024 (an earlier start date can be negotiated)  

Duration: Full Time Permanent Position

What can you expect in this role?

• Answering customer questions about our products. As we are an omnichannel call center, you should be comfortable answering the phone, chat, or email.
• Strive for first call resolution.
• Work with other departments, as required, to respond to client issues quickly and efficiently.
• Continuously gain knowledge about our products, because no matter how much training you take, you will always have to learn to provide impeccable service to our customers.
• Meet our quality assurance requirements, such as follow-up calls and survey feedback to our customers.
• We also consider productivity or hourly interactions, to ensure that our customers' calls are answered in a timely manner.

 

What do you bring to the role?

• You must be fluently bilingual (in French and English) and be able to respond to customer inquiries in both languages.
• Recently graduated from a college or university degree program in the last 2 years
• You hold a valid license from the AMF in personal lines insurance, OR have successfully completed your exams. We will support you with completing the probationary period required for licensing, if applicable. You must also be prepared to meet and maintain your license requirements, through continuing education or CIP courses.
• It helps if you’ve done this before, so if you have one year or more of experience in customer service where you were known to be a top producer and left a trail of smiling, happy customers, we want to speak to you! If you have but, for less than a year, then it’s probably best if you get more experience. We will still be here when you are ready. 
• We want people that don’t think working in customer service is anything less than an amazing job, that it is an extremely important part of a company’s success and is a highly respected role.
• Must obtain your Ontario insurance license (OTL) during the first two years of employment (training included)
• Previous experience working in an inbound call center and/or retail store would be considered a bonus. It would be considered a plus if you have experience supporting an online, digital company.
• We use computers and other technology to do our jobs. You must be comfortable with various forms of technology and be web-savvy.
• A lot changes around here and there is a lot to learn so, you must have a proven ability to shift and pivot as the business requires.
• You need to be skilled at de-escalating customer’s concerns and problem solving to reach a resolution.

High degree of proficiency with English required to service customers, both internal to the company and external, across Canada. 

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

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