Representative, Customer Service

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Job ID : 7340
Category : Sales & Distribution
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Kitchener, Canada
Posting Range : $42,400 - $78,100

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Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

What can you expect in this role?

  • Are you a service and sales-oriented team player? Do you excel when working with a great team in a supportive environment? If you answered yes, then we have just the opportunity for you!
  • Use your superior communication to assist customers in a way that they will understand
  • Promote and describe our products and programs to our customers
  • Achieve and maintain appropriate service levels
  • Gather relevant information to process inquiries quickly and accurately
  • Influence customer loyalty through professionalism and solidify relationships by following through on commitments
  • Utilize effective sales closing techniques to achieve desired business growth       

What do you bring to the role?

  • Completed a university degree OR 2–3-year public college diploma OR CIP designation
  • Proven success in a professional sales and customer service role
  • Must already possess a General Insurance Agent's License 
  • Fluently bilingual in English and French is an asset
  • Professional, friendly, and courteous in all interactions with both customers and co-workers 
  • You pride yourself on delivering the highest level of customer service 
  • You perform well in a fast-paced environment and remain calm under pressure
  • You have good analytical and negotiating skills
  • Not only are you comfortable with change, but you also welcome it!
  • You are proficient with computer software, including Microsoft Office suite
  • Candidates can be selected for a junior or senior role depending on experience

** The hours of operation are 8:00 a.m. to 6:30 p.m. **   


Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).


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