Cloud Services Design Lead

Job ID : 7299
Category : Technology Solutions
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Waterloo, Canada
Posting Range : $77,700 - $157,000

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Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Cloud Services Design Lead is responsible for driving the development cloud services across a multi-cloud environment. Managing the full life cycle of services including demand management, deployment, maintenance, and service retirement this role works to ensure cloud services are optimally designed and leveraged across teams. Working across technology teams this role enhances self-service capabilities and operational processes for cloud services are continually enhanced. 

What can you expect in this role?  

Services Development

  • Work cross-functionally and with Cloud Engineers to develop the service catalog across a multi-cloud environment.
  • Design new development tools, infrastructure, and architecture models that leverage cloud technologies to meet organizational objectives. 
  • Integrate service catalog with operational processes and cloud self-service capabilities.
  • Build product certification processes and ensure appropriate maintain procedures are in place.

Services Management 

  • Oversee the full life-cycle of cloud services including demand management, service development, service maintenance, and service retirement. 
  • Establish and monitor key service metrics and targets ensuring services are operating optimally.
  • Partner cross-functionally to ensure services are being adopted.
  • Ensure that systems are safe and secure against cybersecurity threats and vulnerabilities. 

Program Support

  • Support the development of the cloud strategy.
  • Regularly evaluate cloud applications and cloud provider offerings.
  • Support project initiatives with work estimation and design decisions.

What do you bring to the role? 

  • Bachelor of science degree (or equivalent) in computer science, engineering, or relevant field.
  • 10+ years combination of solution design, technical implementation, and infrastructure architecture experience.
  • Experience designing full-stack solutions and building development capabilities on cloud platforms (AWS and GCP).
  • Previous work on implementing multiple complex enterprise level changes simultaneously, creating standards, and promoting and measuring adoption.
  • Experience with application architectures, middleware, and technology platform architectures (cloud, on-premise, and hybrid).        
  • Professional level cloud certification preferred.
  • Cloud Platforms: AWS, GCP
  • DevOps Technologies: JFrog Artifactory, Vault, Terraform, Jenkins, Bitbucket Pipelines, ArgoCD
  • Scripting and Programming Languages:  Bash, Python, Node, Ruby, Go
  • Container Platforms: Kubernetes, EKS, GKE, Anthos, Docker
  • Proficiency with Git and Git workflows.                                                                                 
  • Excellent problem-solving skills.
  • Ability to work effectively under pressure. 
  • Effective communication skills (verbal, written)

Salary range: $77,700 - $157,000

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).


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