Resiliency Manager

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Resiliency Manager plays a critical role leading the enterprise technology disaster recovery program at Definity. Working across multiple stakeholders this role will develop an integrated Disaster Recovery program and required processes, ongoing testing and continuous improvement of the processes, and ensure that data and services are being built in a secure and resilient manner

What can you expect in this role?  

• Collaborate with key stakeholders and industry leaders to design and develop IT Disaster Recovery and business continuity strategies integrating on-prem and Cloud platforms.
• Configure and implement IT Disaster recovery solutions, leveraging standard industry tools, data replication technologies and cloud-based recovery services.
• Plan and execute regular IT Disaster recovery testing and validation exercises, leveraging automation, monitoring, and alerting tools as needed.
• Lead IT Disaster Recovery incident response activities and provide expert guidance during crisis situations, collaborating with key technology and business leaders across the enterprise.
• Promote a culture of continuous improvement, preparedness and awareness within Definity, including incident response and communication tools like mass notification systems and collaboration platforms.

 What do you bring to the role? 

• 8+ years’ experience of hands on experience in IT Disaster Recovery design, planning and implementation in mid-sized to large enterprises across Cloud and On-Prem environments
• Experience with IT Disaster Recovery program development including critical elements such as Business Impact Analysis, Recoverability Assessment, Business and Technology Strategy Development, Planning, Process Creation, Testing and Governance
• Previous work on implementing multiple complex enterprise level changes programs, creating standards, promoting and measuring adoption
• 10+ years combination of solution design, technical implementation, and infrastructure architecture experience
• Experience with application architectures, middleware, and technology platform architectures (cloud, on-premise, and hybrid)
• Excellent problem-solving skills
• Ability to work effectively under pressure 
• Effective communication skills (verbal, written)

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).

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