Manager, National Auto Claims

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Position Title: Manager, National Auto Claims

Location: Calgary, Alberta

The Manager, National Auto Claims plays a pivotal role in driving results, fostering a high-performance culture, and guiding strategic initiatives within the Claims National Auto Damage line of business. Reporting to the Director, the incumbent will oversee a team responsible for adjudicating auto physical damage claims efficiently, accurately, and professionally.

What can you expect in this role?

• Optimize claims processes, mitigate risks, and capitalize on emerging opportunities within the auto claims landscape.
• Assist in identifying process enhancements and improvements to existing programs to optimize efficiency and effectiveness
• Monitor and focus on key performance metrics (KPIs) while maintaining budgetary targets. 
• Provide regular, timely, and accurate reports to monitor the progress of claim operations, highlighting key metrics and areas for improvement. Implement strategies to achieve and exceed annual goals while ensuring operational efficiency.
• Foster the growth and development of team leaders to empower them to effectively manage their respective teams. Provide mentorship, coaching, and resources to cultivate leadership skills and promote a culture of continuous improvement.
• Recruit, select, and manage claims employees, ensuring alignment with organizational goals and objectives.
• Act as the senior claims liaison with the broker force, fostering positive relationships and addressing any issues or concerns to maintain effective partnerships
• Manage multiple initiatives concurrently, prioritizing based on impact and alignment with organizational objectives. Delegate responsibilities as necessary to empower team members and focus on strategic imperatives.
• Maintain a high level of awareness of and participation in national claims initiatives, and stay abreast of industry trends and regulatory changes, to allow for informed decision-making.
• Collaborate with cross-functional teams to resolve complex issues and streamline workflows.

What do you bring to the role?

• University degree, in any discipline, or a 2-year diploma in a related field
• Chartered Insurance Professional (CIP), Fellow Chartered Insurance Professional (FCIP) or Canadian Risk Manager (CRM) designations would be an asset
• Proven track record of driving results in a managerial role (5+ years) within Property & Casualty insurance; Auto claims experience is an asset
• Demonstrated leadership abilities, including coaching, mentoring, and performance management.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Strong analytical skills with the ability to interpret data and develop actionable insights.
• Advanced knowledge of claims procedures and processes for auto claims, ensuring compliance with corporate claims guidelines, policies, contracts and procedures.
• Fluent bilingualism (English and French) an asset
• Ability to travel required, when appropriate.

Preference will be given to candidates based in or willing to relocate to Calgary, Alberta

Salary range is $84,000 - $154,700

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay,eligible employees may participate various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

 

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).

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