Specialist, Claims- Property

Job ID : 7255
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Vancouver, Canada
Posting Range : $55,800 - $102,800

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Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

In this role, you are responsible to Investigate, evaluate and resolve large or complex property losses including losses of a suspicious nature from start to finish.

What can you expect from this role?

  • Investigating, evaluating, and resolving large or complex property losses including losses of a suspicious nature from start to finish, including settlement negotiations and first party litigation.
  • Confirming policy coverage by ensuring the facts of the claim fall within the scope of our claims policies.
  • Maintaining detailed file records by entering pertinent data into the appropriate systems
  • Involving appropriate vendors within guidelines.
  • Liaising with and involving SIU and SDQP team when necessary
  • Processing claims payments within the level of authority after verifying claimants entitlement.
  • Identifying all Subrogation and Salvage opportunities.
  • Training junior adjusters as requested from time to time during course of investigations.
  • Handling other claims assignments/projects as required

 What you bring to this role?

  • Demonstrated organizational, negotiation, analytical and interpersonal skills are essential. 
  • Effective written and verbal communication, analytical, organizational, and interpersonal skills
  • Professional, friendly, and courteous in all interactions, with both customers and co-workers
  • Able to perform well in a busy environment and remain calm under pressure
  • Team player adaptable to a changing environment
  • 10+ years handling commercial and personal property claims, with demonstrated progression and competence on large, complex claims
  • Strong understanding of personal and commercial wordings
  • University degree from any discipline.  College diploma within a relevant discipline from a minimum two-year program at a provincially recognized and funded community college and/or the CIP/FCIP designation is required.
  • Atlantic Licensing is an asset

Salary range is $54,000 - $100,800

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).


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