Team Leader, Auto Appraiser Admin

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Team Leader, Auto Appraisal Admin

Reporting to the National Auto Appraisal Senior Manager. The Admin Team Leader primary responsibility and accountability is the management of all appraisal functions within our admin team. This role will also require oversight of staff throughout Canada. The position provides guidance, on-the-job training, technical instructions, and direct leadership to assigned staff relative to performance, productivity, personal conduct, and adherence to processes and Corporate Policy and Procedures.  The position is also accountable for the day-to-day management of the salvage process generated by our appraisers and adjusting teams. The role involves direct interactions with staff, customers, and other industry stakeholders.

This is a Hybrid position requiring a minimum 2 days per week in the office; candidates must reside within a reasonable commuting distance to our office branch location to facilitate staff interaction, meetings, training, and one-one coaching. This position may require travel periodically throughout the year.

Key Accountabilities:

• Provides direction, coaching and support to those positions reporting directly and indirectly, including new hire orientation, performance management, vacations, training etc.
• Maintains a high level of expertise with new repair techniques, industry guidelines, new vehicle technology and implements all new appraisal system software by delivering the training for staff.
• Must be the subject matter expert on admin systems for the inside appraisal positions.
• Handles all complaints once they have been escalated and ensures proper documentation and closure on all system.
• Complete proper file documentation on all total loss files.
• Is the liaison between the appraisal unit and all other departments, which includes attending various monthly meetings with leaders of other departments.
• Attend I-CAR training
• Attend external stakeholder meetings.
• Attend Definity Appraisal conference.
• Complete staff’s admin performance tracker and provide coaching. 
• Complete monthly quality assurance audits for staff
• Manage a group of Senior Admin Assistants.
• Work in a fast-paced environment

Who We’re Looking for:

• Professional, friendly, knowledgeable, and courteous in all interactions all stakeholders
• Perform well in a busy operation and remain calm under pressure.
• Team player adaptable to a changing environment.
• Strong written and verbal communication skills in French and English. Would be an asset
• Ability to work independently
• Requires attention to detail and timelines
• Customer focused
• Has a great work ethic 

Qualifications:

• A minimum of a two-year College Diploma in an acceptable discipline to the Definity or a University degree
• 4 to 5 years appraisal experience within the auto repair industry with 2-3 years as in a leadership role would be an asset.
•  I-CAR Industry platinum certification as well as completed in class Audatex Solera Estimating software training would be an asset.
• Demonstrated advance level of understanding in Audatex Solera imaging systems and Autosource Total Loss evaluation.
• Bilingual in both French and English, verbal and written would be an asset. 
• Claims experience within the auto physical damage industry along with a skill set allowing the preparation of appraisals using computerized Audatex Solera estimating software programs would be an asset.
• Ability to understand management reports and estimating data. 
• Effective leadership to achieve organizational goals
• Ability to generate staff production reporting 
• Ability to motivate and engage staff

Salary range is $66,300 - $122,100

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay,eligible employees may participate various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).

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