Auto Appraisal Claims Technical Advisor

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Job ID : 7231
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Ottawa, Canada
Posting Range : $66,300 - $122,100

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Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Reporting to the National Auto Appraisal Senior Manager, the Auto Appraisal Claims Technical Advisor will serve as a liaison with our claims staff to establish and build an environment of mutual respect, trust, as well as learning and development. This is a hybrid role requiring the successful candidate to reside within 1 hour commute to our offices as you will need attend our offices at least 2 days per week.

What can you expect in this role?
•   Provide coaching and development on Salvage Process, Lien Search, Branding and be the liaison for any changes or updates that are required
•   Respond to inquiries and provide technical expertise to adjusters for both APD and Salvage related functions  
•   Identify and report on trends and gaps from partner interaction.
•   Ability to provide feedback and coaching while maintaining a friendly and approachable demeanor to all relevant stakeholders
•   Review salvage escalations provided by team leaders with all relevant internal and external stakeholders.
•   Provide coaching and development to claims staff and Auto Physical Damage Team Leaders on the salvage process. 
•   Assist in the ongoing development of staff on interpretation of salvage documents
•   Assist with Internal & External conflict/dispute resolution while providing support with technical APD / Appraisal claim positions
•   Maintain a high level of knowledge in automobile repair techniques, estimating software, hardware, and vehicle evaluations.
•   Maintain a courteous attitude with all interactions with adjusting staff. 
•   Have a team mentality and ability to work outside of silos.
•   Appraisal claim positions to all relevant stakeholders
•   Act as a liaison when required with the Office of the Ombudsperson regarding customer complaints

What do you bring to the role?
•   Minimum of 5 years of Auto Appraisal experience within Personal & Commercial lines
•   Completion of CIP or CRM designations is an asset
•   Outstanding verbal and written communication skills.
•   A passion for coaching and development as well as client service.
•   You bring a sense of understanding and inclusion to problem solving.
•   Develop collaborative relationships with both external and internal customers.
•   Proficiency and strong knowledge with the Audatex Solera estimating software is an asset.
•   Demonstrate technical working knowledge of auto body collision and mechanical repairs.
•   Must have good working knowledge of the collision industry.
•   Must be able to work with minimal supervision.
•   Completion of I-Car and/or technical courses is an asset.
•   Must be proficient with Windows operating system and Microsoft Office (Excel).
•   Excellent and responsive negotiation skills
•   You must be enthusiastic and goal oriented
•   Work in a fast-paced environment with continual changes
•   You’re dependable with strong interpersonal skills, written and verbal.
•   College/university/technical degree is an asset.
•   Fully proficient in French and English would be an asset
 

Salary range is $66,300 - $122,100

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid

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