Manager, Regional Property

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Job ID : 7222
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Calgary, Canada
Posting Range : $84,000 - $154,700

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Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Reporting to the Director, Claims, you will be responsible for managing the Property Claims departments within the Western region. This includes leading the development and implementation of claims operational plans that support our strategic objectives.

What can you expect in this role?

  • Leading the development of claims operating plan, including coordinating the development and implementation of all claims programs and related policies and procedures
  • Assisting with the identification of process enhancements and improvements to existing programs
  • Managing leaders who have staff on queues
  • Handling coaching, competency development and performance management practices of regional claims staff
  • Recruiting, selecting, and managing claims employees 
  • Ensuring the integrity of claims internal controls from a field perspective (e.g. authority limits, cheque signing limits).
  • Ensuring corporate service standards and claims file standards are consistently measured and met
  • Providing regular, timely and accurate reports to monitor the progress of the claim’s operations. 
  • Acting in the capacity of senior claims liaison with broker force.
    Maintaining a high level of awareness of, and participation in national claims initiatives

What do you bring to this role?

  • University degree in any discipline or a 2-year diploma in a related field 
  • Chartered Insurance Professional (CIP), Fellow Chartered Insurance Professional (FCIP) or Canadian Risk Manager (CRM) designations would be an asset
  • Minimum of 10 years Claims experience including a minimum of 5 years in a senior leadership role within the Property & Casualty insurance industry
  • Property experience in claims is required
  • Commercial property claims experience is a benefit
  • Demonstrated leadership abilities as well as excellent communication (verbal and written), analytical, organizational, and interpersonal skills coupled with the ability to multi-task are essential for optimum performance of both the managerial and technical responsibilities of this position
  • Advanced knowledge of claims procedures and processes is essential
  • Keen business and expense management skills
  • Some travel will be required

Salary range is $84,000 - $154,700

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).


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