Support, Central Processing Operations 8 Month Contract

Job ID : 7213
Category : Petline Insurance
Brand : Definity
Regular/Temporary : Temporary
Fulltime/Parttime : Full Time
Location : Winnipeg, Canada
Posting Range : $33,200 - $57,400

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Petline is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Reporting to the Team Leader, Central Processing Operations, you will be responsible for providing clerical and administrative support to the company, with a focus upon the Claims, Risk and National Sales teams.  You will be collaborating with internal and external customers and channel partners to support the claims administration process. This is a Hybrid role, 2 days a week in office.

What you bring to the role?

  • You’re very organized, resourceful, efficient, and have impeccable attention to detail
  • You’re customer-focused and you thrive in a team environment, with the ability to work independently with little direct supervision
  • You’re professional, friendly, and courteous — bonus points for a good sense of humour
  • You’re always open to learning and expanding your skills
  • Proficient computer skills and a knowledge of MS Programs such as Word, Outlook and Excel
  • Knowledge of medical/veterinary terminology is considered an asset
  • French is considered an asset 
  • High School diploma or equivalent combination of education and experience

What to expect from this role?

  • Indexing received documents into ImageRight (document management system)
  • Requesting, receiving, and distributing medical records for pet health claims and for underwriting purposes
  • Reviewing medical records and applications to activate trial coverages
  • Collaborating with channel partners to obtain missing information on vouchers
  • Contacting customers and channel partners to obtain missing information to complete policy/voucher issuance or activation to enquiries about claims submissions

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

We also take potential into consideration. If you don't have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected].

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).


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