Claims Assistant

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

What can you expect in this role?

• Setting up incoming claims, including entering information into the claims system, distributing to the appropriate claims representative
• Digital document management: prepare, scan, validate and digitally process claims documents, preforming necessary checks and corrections
• Process and reconcile payments within level of authority
• Provide data tracking support and manage spreadsheets
• Creating letter packages, mail processing and distribution
• Photocopying and filing (managing closed filing and archiving)
• Maintain shared email boxes within established guidelines and service standards
• Maintaining workload within established guidelines and service standards
• Other general duties as assigned

What do you bring to the role?

• You’ve got the three Ps down pat - personable, productive and professional when talking on the phone with customers or coworkers
• You’re at your best when things get busy. You’ve mastered the art of staying calm and thinking fast on your feet. You’re definitely not afraid of change!
• You love the idea of being part of a team.
• You have a thirst for learning and pushing your own development.
• You can juggle multiple projects without missing a beat or a single detail
• Not only do you have excellent written and verbal skills, you might also be a bit psychic because you always seem to be able to anticipate the needs of your team.
• High school diploma, but preference will be given to candidates with post-secondary education
• Well organized, detailed oriented with excellent time management skills
• Strong written and verbal communication skills
• Strong keyboarding skills and are adept at navigating through numerous screens quickly and efficiently
• Previous exposure in an accounting function would be an asset
• Excellent computer skills and proficient in MS Word and Excel

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

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