Team Leader, Auto Claims

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

What can you expect in this role?

• Leading a team of Claims Representatives
• Providing the team with direction and coaching to ensure the efficient handling of telephone adjusted auto and property claims.
• Providing ongoing coaching and mentoring to the team in the management of day-to-day business issues applying Performance Management Cycle model.
• Analyzing, developing and implementing an efficient claims system by monitoring delivery systems, procedures and methods to help improve processes and results.
• Monitoring and managing new intake and pending analysis.
• Providing coaching and performance feedback to claims representatives by reviewing reports, discussing options, and developing action plans.
• Coaching and developing to maintain sufficient reserves to cover losses.
• Coaching and developing the team to achieve Economical claims file quality standards.
• Monitoring and analyzing service levels.
• Fostering staff development by assisting with the selection of staff, conducting performance evaluations, providing ongoing and effective feedback, identifying training opportunities and keeping staff informed of changes to policies and procedures.
• Accountable for the performance management of assigned staff.
• Initiating interviews for vacancies within the unit and making recommendations for new hires.
• Must be available to work within the hours of 8:00 a.m. to 6:00 p.m.

What do you bring to the role?

• University degree or College diploma in any discipline or hold a CIP designation
• Minimum of 5 years’ claims experience
• Adjuster License 5A – Commercial and Personal lines
• Candidate must be fully bilingual (French/English) High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.
• Leadership experience is preferred including experience in performance management
• Demonstrated organizational, negotiation, analytical and interpersonal skills are essential

Salary range is $66,300 - $122,100

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).

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