Technology Solutions (IT) Administrator, Resource Management - Winter 2024 Co-op/Intern

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Job ID : 6886
Category : Technology Solutions
Brand : Definity
Regular/Temporary : Temporary
Fulltime/Parttime : Full Time
Location : Kitchener, Canada
Posting Range :

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Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.


Work term: Winter (January 8, 2024)

Work term length: 4-month or 8-month or 12-month or 16-month

From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment.

If you’re looking for a company that takes care of its people — full time, part time, and co-ops alike — and has a track record of doing big things, get ready to love it here


What can you expect in this role?

The Technology Solutions (TS) Resource Administrator will be reporting to the Director, Technology Resource Management and a part of the Technology Solutions Resource Management team. The team is responsible for supporting TS department resourcing activities that include employee onboarding, employee off-boarding and ongoing support of resourcing activities. The team plays a key shared service role to reduce the resource management activities of the people managers in TS. 

Job Responsibilities:

  • Grant system access through several applications (Identity IQ, Lotus Notes) 
  • Initiation of building access set-up for employees
  • Ordering of hardware and software for employees
  • CA PPM (Clarity) administration 
  • Service Now ticket completion
  • Student Engagement Events coordination
  • Organizing and maintaining data sources, reporting (spreadsheets, databases)
  • Ongoing written and verbal communication with various teams and leaders
  • Supporting the execution of corporate and ITS processes
  • Providing general administrative support 
  • Special projects to support Technology Strategy implementation (based on current needs and demand)

Required Skills:

  • Working towards a University Degree/College Diploma in a business or arts related discipline
  • Proficient in MS Office, Word and Excel experience required
  • Knowledge around MS Access would be an asset
  • Professional, friendly and courteous in all interactions
  • Perform well in a busy operation and remain calm under pressure
  • Strong organizational skills, along with the ability to multi-task
  • Able to prioritize work on an ongoing basis
  • Strong written and verbal communication skills
  • Self-motivated, consistently demonstrating an ability to take initiative on any issue
  • Immaculate attention to detail

Did you know?

  • We care about our co-ops: Definity’s co-op students are considered the best pipeline of talent for our full-time, permanent positions. 
  • We care about students: Definity distributes $85,000 in scholarships to students across Canada each year. 
  • We care about our community: Definity donates more than $1 million every year to causes that drive true change in the neighbourhoods in which we live and work. 

What can Definity offer you?

  • Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need.
  • Culture of accountability, empowerment, and collaboration.
  • Opportunities to support personal and professional growth through real-life experience and unique learning opportunities. Our Leadership Essentials program builds knowledge and skills to Team Leaders to Directors
  • Opportunity to join our employee groups - focused on women's empowerment, LGBTQ+, anti-racism and cultural equity, and environmental activism 
  • Determined to create positive change for our environment, our people, and our communities, now and in the future. Check our ESG work!

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).


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