System Analyst - Winter 2024 Co-op/Intern

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Job ID : 6878
Category : Commercial Insurance
Brand : Definity
Regular/Temporary : Temporary
Fulltime/Parttime : Full Time
Location : Waterloo, Canada
Posting Range :

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Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.


Work term: Winter 2024  
Work term length: 4 months

From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment.

If you’re looking for a company that takes care of its people — full time, part time, and co-ops alike — and has a track record of doing big things, get ready to love it here. 

What can you expect in this role?

Provide analytical support and oversight to improve the operational effectiveness of Commercial Insurance across head office, regional, segment and RPC business units. Provides forward thinking analysis, direction to promote and instill consistently effective alignment and execution across the Commercial Insurance Small Business operations.

Data Acquisition / Planning

  • Provides financial and data analysis in support of Commercial priorities with a primary focus on analytics and data mining to support analysis and informed action
  • Leads data acquisition and market analysis working with the relevant internal and external teams to support business insight development
  • Supports Commercial Region/Segment Leadership in obtaining timely, relevant metrics in an efficient manner to limit duplication of work with CI Operational lead roles
  • Identifies and champion improvements in data structure and automated reporting to align to current Commercial Lines pricing strategies and KPI segmentation

Business Analysis

  • Participates in Commercial Initiatives covering but not limited to product definition, financial performance and profitability trending to define requirements and provide data led insights for analysis and action.
  • Supports Commercial analysts to identify and leverage efficiency opportunities covering automation and scripting technology
  • Supports weekly, monthly, quarterly reporting requirements with timely, actionable data following logical exploration on emerging trends where applicable
  • Participates in review of operational process workflows to highlight and address inefficiencies with data supported actions and expected results

Operational Oversight

  • Supports CI Operations and CI leadership in managing the roadmap for CI initiatives (e.g., KPI measurement enhancements, Process improvements and alignment) – including risks / issues, reporting on progress against milestones.
  • Supports governance and oversight of CI initiative tracking, communication and escalations.

Business Controls

  • Provides specialized measurement, reporting and support to ensure awareness and governance across Commercial insurance.
  • Collaborates with management / control function partners (e.g. Risk, Legal, Corporate Underwriting) to measure progress and adherence to applicable regulatory and governance issues.

What do you bring to the role?

  • University degree in any discipline, or college diploma in a relevant discipline
  • 4+ years of P&C insurance experience (specific Small Business experience would be considered an asset)
  • Analytical focus and statistical background would be considered an asset
  • Microsoft suite products is a must have
  • Proven expertise in using MS EXCEL special function (VLOOKUP & Pivot Table)
  • Working knowledge of VBA as well as BI tools (Cognos & Tableau)
  • Ability to use data to help form decisions from a management and other internal stakeholders’ perspective
  • Exceptional customer service, verbal and written communication skills
  • Strong ability to influence and effectively negotiate with stakeholders

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Did you know?

  • We care about our co-ops: Definity’s co-op students are considered the best pipeline of talent for our full-time, permanent positions.
  • We care about students: Definity distributes $85,000 in scholarships to students across Canada each year. 
  • We care about our community: Definity donates more than $1 million every year to causes that drive true change in the neighborhoods in which we live and work

What can Definity offer you? - into ORC  

  • Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need.  
  • Culture of accountability, empowerment, and collaboration.  
  • Opportunities to support personal and professional growth through real-life experience and unique learning opportunities. Our Leadership Essentials program builds knowledge and skills to Team Leaders to Directors  
  • Opportunity to join our employee groups - focused on women's empowerment, LGBTQ+, anti-racism and cultural equity, and environmental activism   
  • Determined to create positive change for our environment, our people, and our communities, now and in the future. Check our ESG work!

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).


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