Team Leader, Technical Processing

Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, Definity has grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

You will be accountable for the leadership and technical direction of your team relative to efficient handling of all aspects of technical processing for the commercial underwriting teams.

What can you expect in this role?

• Provide guidance, on-the-job training, technical instructions, and direct leadership to your team relative to performance, productivity, personal conduct, and adherence to processes and corporate policies and procedures.
• Complete quality reviews by reviewing and monitoring case files and providing effective feedback.
• Work with your leader and direct reports to drive strong performance against service level agreements, productivity levels, and key performance indicators (KPIs).
• Collaborate with regional commercial insurance managers to forecast demand for technical processing capacity and manage absence scheduling for direct reports with input and guidance from human resources.
• Foster team development by identifying training opportunities and keeping yourself and team informed of changes to policies and procedures.
• Develop and maintain standard operating procedure materials for new or existing processes.
• You will provide coaching, mentoring and performance feedback to your team.
• Manage expenses and annual operating budget for the team.
• Conduct interviews for vacancies within your team or the line and making recommendations for new hires.
• You will support onboarding requirements in collaboration with senior leaders and human resources.
• Other duties as assigned.

What do you bring to the role?

• University degree in any discipline or a college diploma in a related field or the CIP designation.
• 3-5 years of relevant insurance experience, including 1-3 years of formal / informal supervisory experience managing a team of resources in the Commercial Insurance industry
• Computer proficient in MS Word and Excel
• Professional, friendly, and courteous in all interactions, whether with customers or co-workers.
• Perform well in a busy operation and remain calm under pressure.
• Team player adaptable to a changing environment.
• Strong written and verbal communication skills.
• Demonstrated organizational, negotiation, analytical and interpersonal skills are essential.

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

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