Bilingual Representative, Insurance Service

Petline is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, Definity has grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

We’re not afraid to see how far we can push the envelope to make insurance better. Our family of companies includes Sonnet, the only Canadian home and auto insurer offering a fully online buying experience, and Petline, the largest Canadian pet insurance company. As an employee of Petline, you'll service brands such as PetSecure, Peppermint, Desjardins, The Personal, Sonnet Insurance, OVMA, Hudson's Bay, Toronto Humane Society, Nova Scotia SPCA and PetShield.

What can you expect in this role? Assist customers with policy and claims-related inquiries Up-sell/retain pet health insurance policies with existing customers Respond to, advocate and resolve customer inquiries regarding policy details and claims, in collaboration with functional specialists in Customer Care, Claims and Underwriting Capture notes on customer interactions using in-house system and following up with customers to obtain accurate information Collaborating with Quality Assurance team on continuous improvement of service and sales protocols and standards Recommend and up-sell policies, focusing on retention and growing the customer base to meet established targets and the customer’s needs Promote and educate prospective customers via inbound, outbound and online programs What do you bring to the role? ENGLISH/FRENCH Proficiency is a MUST MUST be a holder of an AMF Damage Insurance License if applying from QC MUST be a holder of an MB Level 2 License if applying from Winnipeg  High school diploma or equivalent combination of education and experience You have strong verbal and written communication skills You’re well versed in navigating multiple computer programs at once You’re committed to achieving individual and team goals You have proven ability to recognize sales opportunities in a contact center environment General Insurance License, Level 1 OR Level

 

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

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