Senior Manager, Quality Engineering - Claims & Commercial Insurance

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

What you’ll be doing

• Lead the QE delivery for Claims and Commercial Insurance portfolios
• Work with Claims and Commercial Insurance business aligned teams to develop and execute test strategies for multi-year technology transformation initiative
• Maximize test automation coverage by bringing in an “automation first” mindset and look for opportunities to shift-left testing while ensuring optimal coverage across work streams
• Work collaboratively with cross-functional teams across various workstreams
• Lead and manage a team of QE professionals (internal and external) and drive testing priorities to achieve the necessary business outcomes
• Communicate an Executive level to provide accurate and detailed QE status, along with issues, trends and potential impact and drive timely resolution of impediments
• Identify and select industry best practices, to support continuous process improvements and efficiencies in the overall QE processes at Definity
• Participate in the coordination of the change/release management and production implementation processes and activities
• Provide project and technical orientation and support for team members
• Support development of insurance domain knowledge and understanding of business processes within the team

What you bring

• 12+ years of Quality engineering experience with a minimum of 5 years of leadership experience leading QE initiatives / QE transformation programs and increasing Test Effectiveness and Quality
• Experience in the Insurance industry is preferred
• Strong knowledge of Computer Science fundamentals including data structures, algorithm design and complexity analysis
• Proficiency in at least one object-oriented programming language such as Java, C++ or C# with experience in the development and maintenance of Test Automation Frameworks / Test Harness
• Experienced in interacting and coordinating test activities amongst multiple teams (internal & external)
• Excellent communication, analytical and problem-solving skills
• Adapting quickly to changing conditions and providing approaches for pragmatic improvement and delivering results on time
• Experience and understanding of Agile software development methodologies
• Experience with Continuous Integration and Continuous Delivery concepts and approaches and experience working in a DevOps environment

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

#LI-Hybrid