Team Leader, Underwriting Processing, Commercial Insurance - KW Region

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Job ID : 6596
Category : Commercial Insurance
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Kitchener, Canada
Posting Range :

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Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

In this role, you will:

  • Lead a team of Underwriting Technicians and manage day-to-day underwriting operations
  • Develop, coach/mentor and manage the performance of your Direct Reports
  • Participate in strategic workforce management activities
  • Gather & provide real-time insights to deliver strong results on our business objectives

What can you expect in this role?

  • Contribute to the profitable growth of Economical's commercial insurance business by implementing standardized underwriting processes and services that meet or exceed broker needs and expectations.
  • Lead a team of underwriting technicians managing the day-to-day underwriting operations related to preparing quotes, new business and renewals, change requests, cancellations, etc. for Regional Underwriting Operations, Auto and Property products within your Region
  • Ensure the team implements processes in accordance with underwriting guidelines, standard operating procedures, and Economical's line of business and segmentation strategies.
  • Within established underwriting authority and service levels, facilitate the team's escalation  of underwriting referrals
  • Work with your leader and direct reports to drive strong performance against service level agreements, productivity levels, profitability targets, and key performance indicators (KPIs).
  • Develop, coach/mentor and manage the performance of Direct Reports, including identification of areas where performance improvement plans are needed to ensure achievement of business, functional and individual productivity levels and service level agreements
  • Build a culture of high performance and sustained profitable growth by promoting and supporting an environment that encourages productivity, collaboration, teamwork, and a high level of professionalism
  • Actively champion strategic change initiatives withing the Regional Processing team, building an understanding and buy-in within the team
  • Act as a primary voice to his/her team for communicating relevant changes to Regional Processing operating models and processes
  • Provide insight, information and recommendations related to underwriting service delivery and broader organizational/enterprise continuous improvement initiatives as needed to manage internal and external stakeholder relationships

What do you bring to the role?

  • University degree in any discipline, or College diploma in a relevant discipline
  • 2-3 years of relevant Underwriting experience, including 1-3 years of formal / informal supervisory experience managing a team of resources in the Commercial Insurance industry
  • CIP designation, or a commitment to completing the CIP 
  • Strong customer service, verbal and written communication skills
  • Excellent computer literacy skills
  • Strong analytical and organizational skills
  • Ability to influence and effectively negotiate with stakeholders


We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).


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