Observability and Microservices Production Support Specialist

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Job ID : 6528
Category : Technology Solutions
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Kitchener, Canada
Posting Range :

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Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Definity is looking for an expert with cutting edge Observability solution knowledge. You will contribute to design and delivery of best in class Observability solution.

The role is for a technical advisory and thought-leader, who can provide industry leading and out of the box solutions to observability

This role includes deep technical expertise focused on Java, Microservices and Spring boot along with SRE mindset who can lead in defining road map to enterprise observability along with analysis of production Incidents/tickets for deeper issues understanding

Strong communication, leadership, influencing, and problem-solving skills are a must, along with the ability to adapt and thrive in a dynamic and Agile organization.

This role internally is known as Production Support Specialist.

What can you expect in this role?

  • Liaison with application, architecture, product and engineering teams to create and manage Observability roadmaps.
  • Act as technical guide and hands-on on cutting edge implementations
  • Understand and deploy observability framework around monitoring for components from technical view and business layer
  • Support to deploy monitoring agents monitor, administrate, triage & escalate issues primarily around microservices framework
  • Develop and maintain documented processes and procedures for specific deployment requirements of applications and infrastructure
  • Act as primary engagement SPOC for observability partners, engage with Tier 2/3 application / production support teams, internal and external service providers, and SME as needed to set observability to help track and resolve incidents
  • Assist in the resolution of incidents where observability tool itself is potentially the cause of the incident
  • Act as SRE for key business platforms along with support teams
  • Develop understanding at application layer focused on java, spring boot and microservices framework to triage and resolve production issues
  • Management of Certification Expiration / Updates and overall Support and Maintenance of the observability environments (test & prod) for applications deployed to that platform

What do you bring to the role?

  • Experience with observability and monitoring of systems and services, and defining KPIs to track their health.
  • Ability to think of observability at a business layer and skillset to convert business problem into technical integrations to observe
  • Strong programming experience with hands-on in Java, API’s, MS and Spring boot etc.
  • Usage expertise on any of industry leading observability tool, example AppDynamics, Dynatrace, Splunk
  • Focus on delivering business value in every technology delivery
  • Ability to effectively create meaningful business dashboards
  • Effective Communication, Execution Excellence, Innovation, ITSM (IT Service Management)
  • Managing Change, Planning, Requirements Management, Strategic Orientation, Technology Trends

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).


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