Representative, Insurance Service

Petline is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, Definity has grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leader’s partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

Do you just ADORE animals as much as we do? Are you passionate about promoting quality care and wellness for people’s pets? Do you want to be a part of a culture that’s transforming the perceived value of pet insurance? If you answered yes then we have just the opportunity for you!

What can you expect in this role?

• Assist customers with policy and claims-related inquiries
• Up-sell/retain pet health insurance policies with existing customers
• Respond to, advocate and resolve customer inquiries regarding policy details and claims, in collaboration with functional specialists in Customer Care, Claims and Underwriting
• Capture notes on customer interactions using in-house system and following up with customers to obtain accurate information
• Collaborating with Quality Assurance team on continuous improvement of service and sales protocols and standards
• Recommend and up-sell policies, focusing on retention and growing the customer base to meet established targets and the customer’s needs
• Promote and educate prospective customers via inbound, outbound and online programs

What do you bring to the role?

• High school diploma or equivalent combination of education and experience
• You have strong verbal and written communication skills
• You’re well versed in navigating multiple computer programs at once
• You’re committed to achieving individual and team goals
• You have proven ability to recognize sales opportunities in a contact center environment
• General Insurance License, Level 1 OR Level 2 is an asset

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it.

We offer:

• Competitive salaries, with potential for an annual raise and bonus
• Pension and savings programs, with company-matched RRSP contributions
• Generous time away, including vacation and personal needs days
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Two annual wellness campaigns — participants earn up to $300 each year to spend on almost anything supporting health and work-life balance (think things like spa days, daycare, pet grooming)
• An unlimited employee referral bonus program
• Flexible work schedule
• Discounts on products and services

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

#LI-Hybrid