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Manager, Business Operations

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Job ID : 6300
Category : Commercial Insurance
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Toronto, Canada

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Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leader’s partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

Reporting to the Director, Operations, you will provide leadership level support to Commercial Operations initiatives encompassing project SME involvement for technology changes, analytical analysis and support aligned to strategic objectives. Demonstrates continuous improvement focus to identify, enable and lead process and workflow changes to improve efficiency and cost effectiveness. Further, the person in this role is responsible for providing key internal stakeholders with value-added, business performance insights and financial analysis to assist in their decision-making process for managing the day-to-day and long-term business across Small Business Insurance business lines

What can you expect in this role?

  • Reviewing of monthly/quarterly actuals to plan/forecast and operational data. Identifying the key business performance drivers, reasons for any variances and presenting conclusions.
  • Consulting with the business stakeholders and cross divisional leaders to provide specialized operational analytics and insights to help support decisions from senior management team
  • Supporting annual Operational Plan for and quarterly forecast for Small Business Insurance and preparing related analysis and reporting
  • Develops, coaches/mentors and manages the performance of Direct Reports, including identification of areas where performance improvement plans are needed to ensure achievement of business, functional and individual goals as well as performance against defined KPIs.
  • Leverages reporting functionality to monitor team performance and overall achievement of Service Level Agreements. Ensure barriers to success are readily identified and solutioned, in coordination with the Intake Lead.
  • Provides financial and data analysis in support of Commercial priorities with a primary focus on analytics and data mining to support analysis and informed action
  • Identify and champion improvements in data structure and automated reporting to align to current Commercial Lines pricing strategies and KPI segmentation
  • Supports development and implementation of approach to continuous improvement. Provides feedback to functional areas. 
  • Activities may include process optimization, workflow optimization, knowledge management practices, job aids and collaboration with PPU teams.
  • Represent technology changes to improve workflow and segmented prioritization that are aligned to profitability requirements.
  • Participates in Commercial Initiatives covering but not limited to workflow, financial performance and segment level trending to define requirements and provide data led insights for analysis and action.
  • Supports weekly, monthly, quarterly reporting requirements with timely, actionable data following logical exploration on emerging trends where applicable
  • Participates in review of operational process workflows to highlight and address inefficiencies with data supported actions and expected results

What do you bring to this role?

  • University degree in Accounting, Business, Finance or related program
  • Knowledge and experience with P&C insurance would be an asset
  • Ability to lead and manage a team in a busy and changing environment while fostering positive performance and engagement.
  • Models’ leadership skills with the ability to coach, develop, motivate and retain staff.   
  • 6+ years of relevant, full-time experience financial management reporting and business performance analysis
  • Advanced MS Excel and PowerPoint knowledge is required. VBA skills would be an asset
  • Strong analytical thinking and planning skills
  • Strong ability to influence and effectively negotiate with stakeholders
  • Self-motivated and consistently demonstrates an ability to take initiative on any issue

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).


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