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Resource Administrator Co-op/Intern (Summer 2023)

Job ID : 6259
Category : Technology Solutions
Brand : Definity
Regular/Temporary : Temporary
Fulltime/Parttime : Full Time
Location : Kitchener, Canada

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Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leader’s partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.


Work term: Summer (May 8, 2023) 

Work term length: 4-month 

From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment. 

If you’re looking for a company that takes care of its people — full time, part time, and co-ops alike — and has a track record of doing big things, get ready to love it here 


What can you expect in this role?

The Technology Solutions (TS) Resource Administrator will be reporting to the Director, Technology Resource Management and a part of the Technology Solutions Resource Management team. The team is responsible for supporting TS department resourcing activities that include employee onboarding, employee off-boarding and ongoing support of resourcing activities. The team plays a key shared service role to reduce the resource management activities of the people managers in TS.  


Job Responsibilities: 

  • Grant system access through several applications (Identity IQ, Lotus Notes)  

  • Initiation of building access set-up for employees 

  • Ordering of hardware and software for employees 

  • CA PPM (Clarity) administration  

  • Service Now ticket completion 

  • Student Engagement Events coordination 

  • Organizing and maintaining data sources, reporting (spreadsheets, databases) 

  • Ongoing written and verbal communication with various teams and leaders 

  • Supporting the execution of corporate and ITS processes 

  • Providing general administrative support  

  • Special projects to support Technology Strategy implementation (based on current needs and demand) 


Required Skills: 

  • Working towards a University Degree/College Diploma in a business or arts related discipline 

  • Proficient in MS Office, Word and Excel experience required 

  • Knowledge around MS Access would be an asset 

  • Professional, friendly and courteous in all interactions 

  • Perform well in a busy operation and remain calm under pressure 

  • Strong organizational skills, along with the ability to multi-task 

  • Able to prioritize work on an ongoing basis 

  • Strong written and verbal communication skills 

  • Self-motivated, consistently demonstrating an ability to take initiative on any issue 

  • Immaculate attention to detail 


Did you know? 

  • We care about our co-ops: Definity’s co-op students are considered the best pipeline of talent for our full-time, permanent positions.  

  • We care about students: Definity distributes $85,000 in scholarships to students across Canada each year.  

  • We care about our community: Definity donates more than $1 million every year to causes that drive true change in the neighbourhoods in which we live and work.  


What can Definity offer you? 

  • Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need. 

  • Culture of accountability, empowerment, and collaboration. 

  • Opportunities to support personal and professional growth through real-life experience and unique learning opportunities. Our Leadership Essentials program builds knowledge and skills to Team Leaders to Directors 

  • Opportunity to join our employee groups - focused on women's empowerment, LGBTQ+, anti-racism and cultural equity, and environmental activism  

  • Determined to create positive change for our environment, our people, and our communities, now and in the future.

  • Check our ESG work

Visit to learn more about us and what we’re up to.  


Work Location:  Hybrid (1-2 days mandatory in office per week) 590 Riverbend Drive, Kitchener ON N2K 3S2 



How to apply: Submit a cover letter, resume, and transcript    


We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).


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