Claims Representative Full-time New Graduate (May or September 2023)

Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Starting in September, Definity employees move to a hybrid work model so we can collaborate, build mentoring relationships, and solve complex or cross-functional business opportunities together. Our teams work in whichever environment best supports what they're working on and who they're working with. We're actively reinventing our offices as welcoming workspaces that optimize collaboration and empower leaders to use our space to strengthen team dynamics. Our tools and processes seamlessly connect employees from multiple locations, and our culture encourages respectful engagement and flexibility. Leaders work with their teams to determine the right balance of on-site and remote work that best meets the needs of their team, cross-functional engagement, responsibilities and timelines, plus those of our customers, our broker partners, and the company culture.

YOUR NEXT STEPS AS NEW GRADUATES

From classroom to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment. 

If you’re looking for a company that takes care of its people — full time and part time alike — and has a track record of doing big things, get ready to love it here. 

What you’ll be doing

• The Claims department is at the heart of what we do, guiding our customers through the claims process every step of the way in moments that are often difficult and stressful for our customers. We strive to keep customers happy while restoring their properties, businesses, and lives.  

• We work with vendors, lawyers, and many external partners to resolve claims professionally and efficiently — delivering on our promise to be there when our customers need us most. And when catastrophes strike, we're on the ground supporting our broker partners and customers.  

• As part of the broader claims team, you could be working in one of several teams either assisting with claims adjusters, investigating, evaluating, and settling claims or working with our data and reports to track and monitor fraud and other trends.  

What you bring 

• Currently pursuing a University or College Degree in Insurance, Business, Kinesiology, Psychology, or Sociology  

• Professional, friendly and courteous in all interactions, whether with customers or co-workers  

• Able to perform well in a busy operation and remain calm under pressure  

• Problem solving skills – with the ability to consider how things work from multiple perspectives   

• Strong written and verbal communication skills  

• Collaborative team player with strong communication skills   

• Great time management, ability to multi-task and strong attention to details    

• Proficient in Excel and Powerpoint  

Did you know? 

• We care about our new graduates: Definity’s students are considered the best pipeline of talent for our full-time, permanent positions.  

• We care about students: Definity distributes $85,000 in scholarships to students across Canada each year.  

• We care about our community: Definity donates more than $1 million every year to causes that drive true change in the neighbourhoods in which we live and work.  

What can Definity offer you?

• Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need. 

• Culture of accountability, empowerment, and collaboration. 

• Opportunities to support personal and professional growth through real-life experience and unique learning opportunities. Our Leadership Essentials program builds knowledge and skills to Team Leaders to Directors 

• Opportunity to join our employee groups - focused on women's empowerment, LGBTQ+, anti-racism and cultural equity, and environmental activism  

• Determined to create positive change for our environment, our people, and our communities, now and in the future. Check our ESG work! 

• Company share ownership program 

• Pension and savings programs, with company-matched RRSP contributions 

• Paid volunteer days and company matching on charitable donations 

• Educational resources, tuition assistance, and paid time off to study for exams 

• Wellness and recognition programs  

• Discounts on products and services 

Visit www.definityfinancial.com to learn more about us and what we’re up to.  

Work Location: Hybrid and flexible office location    

How to apply: Submit a cover letter, resume, and transcript 

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

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