Job ID : 6087
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Montreal, Canada
Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.
Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.
Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.
Starting in September, Definity employees move to a hybrid work model so we can collaborate, build mentoring relationships, and solve complex or cross-functional business opportunities together. Our teams work in whichever environment best supports what they're working on and who they're working with. We're actively reinventing our offices as welcoming workspaces that optimize collaboration and empower leaders to use our space to strengthen team dynamics. Our tools and processes seamlessly connect employees from multiple locations, and our culture encourages respectful engagement and flexibility. Leaders work with their teams to determine the right balance of on-site and remote work that best meets the needs of their team, cross-functional engagement, responsibilities and timelines, plus those of our customers, our broker partners, and the company culture.
Claims Adjuster (no license required) – Paid in-house AMF Training and Designation Program
We’re looking for exceptional bilingual customer service representatives looking to shift their career in insurance, giving you the ability to create new and long-term career paths at Definity Insurance with very competitive compensation.
To become a Claims Adjuster in Quebec, you will need to hold an AMF (Autorité des marchés financiers) license and through this internal training program, Definity will pay for all training, exams and courses. If this interests you, continue reading below for more information!
To be considered for this position, you will be provided with paid in class professional instruction and material to prepare you for writing the three mandatory AMF (Autorité des marchés financiers) exams in personal lines insurance. Additional requirements such as keeping up with your annual AMF licensing and obtaining licensing in other providences in personal lines insurance will be required.
How does it work exactly?
What you’ll be doing as a Claims Adjuster:
The Claims Adjuster role is to investigate, evaluate, negotiate, and resolve claims in accordance with Definity’s procedures. A conversation with a Claims Adjuster can make or break a customer’s day, so ensuring we help customers with the highest level of empathy and customer service is key to this role!
You’re someone with:
We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.
Go ahead and expect a lot — you deserve it, and we’ve got it:
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]
This role requires successful clearance of a background check (including criminal checks and leadership references).