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Bilingual (EN/FR) Representative, Claims

Job ID : 6087
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Montreal, Canada

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Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Starting in September, Definity employees move to a hybrid work model so we can collaborate, build mentoring relationships, and solve complex or cross-functional business opportunities together. Our teams work in whichever environment best supports what they're working on and who they're working with. We're actively reinventing our offices as welcoming workspaces that optimize collaboration and empower leaders to use our space to strengthen team dynamics. Our tools and processes seamlessly connect employees from multiple locations, and our culture encourages respectful engagement and flexibility. Leaders work with their teams to determine the right balance of on-site and remote work that best meets the needs of their team, cross-functional engagement, responsibilities and timelines, plus those of our customers, our broker partners, and the company culture.

Claims Adjuster (no license required) – Paid in-house AMF Training and Designation Program

We’re looking for exceptional bilingual customer service representatives looking to shift their career in insurance, giving you the ability to create new and long-term career paths at Definity Insurance with very competitive compensation.

To become a Claims Adjuster in Quebec, you will need to hold an AMF (Autorité des marchés financiers) license and through this internal training program, Definity will pay for all training, exams and courses. If this interests you, continue reading below for more information!

To be considered for this position, you will be provided with paid in class professional instruction and material to prepare you for writing the three mandatory AMF (Autorité des marchés financiers) exams in personal lines insurance.  Additional requirements such as keeping up with your annual AMF licensing and obtaining licensing in other providences in personal lines insurance will be required.

How does it work exactly?

  1. Apply for the role and if you meet the requirements, you’ll be contacted by someone from our talent acquisition team
  2. If you successfully pass through our interview process, you will receive an employment offer from Definity
  3. You will start your role in 8 weeks of training with a group of new hires. Together, within these 8 weeks you will receive training from the AMF (Autorité des marchés financiers) that will cover Auto, Property and the Law requirements. As part of this training, you will have exam prep days and take all 3 exams required to get your license. All of this is paid for and provided by Definity
  4. Once fully licensed, you’ll be working as a fully qualified claims adjuster in Quebec for Definity Insurance!
  5. You will receive full support from our trainers and managers as you learn the content and prep for the exams

What you’ll be doing as a Claims Adjuster:

The Claims Adjuster role is to investigate, evaluate, negotiate, and resolve claims in accordance with Definity’s procedures. A conversation with a Claims Adjuster can make or break a customer’s day, so ensuring we help customers with the highest level of empathy and customer service is key to this role!

  • Respond promptly and professionally to incoming inquiries by telephone, or email
  • Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
  • Establish and maintain good rapport with customers by using positive language and anticipating their needs
  • Provide the insured with basic information on coverage, and arrange any necessary supplemental services
  • Gather all necessary information, inputting it accurately into company database
  • Provide data tracking support and manage spreadsheets


Must Haves:

  • Completion of post-secondary education, College, University or CEGEP
  • 1-3 years of experience in a call center or you have experience providing exceptional customer service experience
  • Fluency in French and English

You’re someone with:

  • Passion to build a career in the insurance industry
  • Exceptional communication skills, both verbal and written
  • Strong customer service, problem solving and resolution skills
  • Proven ability to multi-task and think on your feet in a fast-paced environment
  • Ability to work independently and in a team environment
  • Strong attention to detail to ensure accuracy of information


We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).


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