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Claims Assistant

Job ID : 6107
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Montreal, Canada

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Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Starting in September, Definity employees move to a hybrid work model so we can collaborate, build mentoring relationships, and solve complex or cross-functional business opportunities together. Our teams work in whichever environment best supports what they're working on and who they're working with. We're actively reinventing our offices as welcoming workspaces that optimize collaboration and empower leaders to use our space to strengthen team dynamics. Our tools and processes seamlessly connect employees from multiple locations, and our culture encourages respectful engagement and flexibility. Leaders work with their teams to determine the right balance of on-site and remote work that best meets the needs of their team, cross-functional engagement, responsibilities and timelines, plus those of our customers, our broker partners, and the company culture.

What can you expect in this role?

  • Direct interaction with customers over the phone or or by email. Triage calls to provide prompt, courteous, accurate service to all customers and partners
  • Setting up incoming claims, including entering information into the claims system, distributing to the appropriate claims representative
  • Manage a portfolio of Third Party Reported claims
  • Process and reconcile payments within level of authority
  • Provide data tracking support and manage spreadsheets
  • Creating letter packages, mail processing and distribution
  • Maintaining workload within established guidelines and service standards
  • Team player adaptable to changing environment
  • Strong written and verbal communication skills
  • Ability to work independently
  • Other general duties as assigned



What do you bring to the role?

  • You’ve got the three Ps down pat - personable, productive and professional when talking on the phone with customers or coworkers
  • You’re at your best when things get busy. You’ve mastered the art of staying calm and thinking fast on your feet. You’re definitely not afraid of change!
  • You love the idea of being part of a team.
  • You have a thirst for learning and pushing your own development.
  • You can juggle multiple projects without missing a beat or a single detail
  • Not only do you have excellent written and verbal skills, you might also be a bit psychic because you always seem to be able to anticipate the needs of your team.
  • High school diploma, but preference will be given to candidates with post-secondary education
  • Well organized, detailed oriented with excellent time management skills
  • Strong written and verbal communication skills
  • Strong keyboarding skills and are adept at navigating through numerous screens quickly and efficiently
  • Previous exposure in an accounting function would be an asset
  • Fluently bilingual (English/French) in both written and verbal communication is considered an asset
  • Excellent computer skills and proficient in MS Word and Excel


We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).


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