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Technical Associate, Deskside Support Co-op (Winter 2023)

Job ID : 6057
Category : Technology Solutions
Brand : Definity
Regular/Temporary : Temporary
Fulltime/Parttime : Full Time
Location : Waterloo, Canada

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Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Starting in September, Definity employees move to a hybrid work model so we can collaborate, build mentoring relationships, and solve complex or cross-functional business opportunities together. Our teams work in whichever environment best supports what they're working on and who they're working with. We're actively reinventing our offices as welcoming workspaces that optimize collaboration and empower leaders to use our space to strengthen team dynamics. Our tools and processes seamlessly connect employees from multiple locations, and our culture encourages respectful engagement and flexibility. Leaders work with their teams to determine the right balance of on-site and remote work that best meets the needs of their team, cross-functional engagement, responsibilities and timelines, plus those of our customers, our broker partners, and the company culture.

YOUR NEXT CO-OP PLACEMENT

Work term: Winter (January to April) 

Work term length: 4-month

From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment. 

If you’re looking for a company that takes care of its people — full time, part time, and co-ops alike — and has a track record of doing big things, get ready to love it here. 

What can you expect in this role? 

Reporting to the Manager, Deskside & Support, the Co-op Student supports new and existing systems and technology for Economical Insurance.  The summer student works in a team environment to deliver a high quality of customer service and technical support with a focus on response and resolution to support business operations. 

What you’ll be doing

  • Technical support and troubleshooting of hardware, software and application issues. 

  • Resolving medium complexity incident and request tickets from the Help Desk. 

  • Installing, upgrading, maintaining and decommissioning hardware and software 

  • Deploying client hardware (i.e. desktops, laptops, VOIP phones, Blackberry, etc.). 

  • Service and support of printers and multi-function devices. 

  • Scheduling, supporting and troubleshooting video conferencing. 

  • Collaboration with third level for technical analysis and problem resolution. 

  • Diagnosis and investigation to identify underlying root cause. 

What you bring

  • Working towards a university degree/college diploma in a technology, business or related discipline with a graduation date no earlier than January 2023 

  • Demonstrated technical aptitude and ability related to both hardware and software 

  • Some lifting of computer equipment may be required (approximately 40 lbs) 

Did you know? 

  • We care about our co-ops: Definity’s co-op students are considered the best pipeline of talent for our full-time, permanent positions.  

  • We care about students: Definity distributes $85,000 in scholarships to students across Canada each year.  

  • We care about our community: Definity donates more than $1 million every year to causes that drive true change in the neighbourhoods in which we live and work.  

What can Definity offer you? 

  • Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need. 

  • Culture of accountability, empowerment, and collaboration. 

  • Opportunities to support personal and professional growth through real-life experience and unique learning opportunities. Our Leadership Essentials program builds knowledge and skills to Team Leaders to Directors 

  • Opportunity to join our employee groups - focused on women's empowerment, LGBTQ+, anti-racism and cultural equity, and environmental activism  

  • Determined to create positive change for our environment, our people, and our communities, now and in the future. Check our ESG work

Visit www.definityfinancial.com to learn more about us and what we’re up to.  

Work Location: 100% in office 

How to apply: Submit a cover letter, resume, and transcript    

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

#LI-Hybrid

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