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Specialist, Production Support - Sr. Production Triage Specialist - Guidewire

Job ID : 6049
Category : Technology Solutions
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Kitchener, Canada

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Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leader’s partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

What can you expect in this role?

•    Contribute to Guidewire-related root cause analysis as a key member of the dynamic production triage team
•    Work with business subject matter experts and business analysts to work and analyze issues around the configuration or codebase
•    Reproduce issues and develop an assessment of the business impact
•    Debug plugin issues from predefined patterns, along with using Java methods or GOSU
•    Thorough understanding of transform messages by using mappings. Design and develop associated maps using XPath functions, including self-defining XML, predefined and undefined data formats
•    Command skillset to confidently look at logs and identify potential problems and defects, and root cause analysis of problems for the highly available business solution
•    Support all the above in a fast-paced, exciting environment while supporting regular release rollouts into the Production environment

Your Responsibilities:
•    Understand basics of design and development procedures, processes, standards and tools that align to Economical's methodology and best practices
•    Tie the above knowledge to production incidents and analysis 
•    Work with dev teams to come up with solutions and provide technical guidance to increase business results and/or minimize business and technical risk
•    Understanding of how to do the translation of requirements into a story map
•    Analyze prod code out of incidents to see compliance for software designs and coding practices Develop feedback and correlation that can result in a high-quality product that follows Economical’s architectural principles and direction and meets both functional and non-functional requirements
•    Follow secure coding practices
•    Ensures that projects are completed on time

What do you bring to the role?
•    University Degree or College Diploma in Computer Science, Engineering, Information Systems or a related discipline
•    At least 8 Years’ experience in Object Oriented Programming languages using JAVA technology
•    5+ years of Guidewire maintenance/development experience in PolicyCenter including a mix of configuration and integration work
•    Knowledge of common integration design patterns used by PolicyCenter, including the typical internal and external systems that are common (e.g., Claims, MVRs)
•    Formal Guidewire configuration and/or integration training preferred in PolicyCenter 
•    Sound knowledge of writing mapping rules and other business logic in GOSU
•    Experience configuring operational parameters such as roles/permissions, user attributes, regions, and so on.
•    Excellent troubleshooting skills for solving complex application, data and infrastructure issues
•    Outstanding collaborative drive to work with others, within the team and with other teams, on application design, configuration, and performance requirements with a passion for customer experience excellence
•    Additional development experience outside of Guidewire is an asset, especially with Java
•    Experience executing Agile methodology, working and collaborating within a Scrum team
•    Strong verbal and written communications skills
•    A self-starter with a “can-do” mentality who engages in challenging situations with a sense of ownership and urgency, while being comfortable adapting to changing priorities and juggling concurrent activities to drive results that exceed business expectations
•    Previous experience with Production Support is a great advantage
•    Experience working in agile settings required
•    Experience creating UML diagrams

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).


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