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Senior Implementation & Master Data Specialist

Job ID : 6033
Category : Finance
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Waterloo, Canada

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Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Starting in September, Definity employees move to a hybrid work model so we can collaborate, build mentoring relationships, and solve complex or cross-functional business opportunities together. Our teams work in whichever environment best supports what they're working on and who they're working with. We're actively reinventing our offices as welcoming workspaces that optimize collaboration and empower leaders to use our space to strengthen team dynamics. Our tools and processes seamlessly connect employees from multiple locations, and our culture encourages respectful engagement and flexibility. Leaders work with their teams to determine the right balance of on-site and remote work that best meets the needs of their team, cross-functional engagement, responsibilities and timelines, plus those of our customers, our broker partners, and the company culture.

What can you expect in this role?


Reporting to the Snr Manager, Finance Modernization and Continuous Improvement, this is key member of the finance team that collaborates with cross functional teams including as Enterprise Project Management office (EPMO), Technology Solutions (TS), Enterprise Change Enablement (ECE), Human Resources (HR), Data Governance (EDO) and other business teams. In this role you will focus on technology implementations impacting financial systems  managing execution as a bridge between finance, TS, EPMO and external implementation partners. You will ensure the business needs are translated and into functional requirements supported by architectural roadmap and technical requirements to evaluate their feasibility. You will act as the finance lead working with TS developing test approaches and support the test plan implementation triaging and resolving issues as they arise. In your role as a financial systems specialist, you will become an Oracle Super user providing leadership and guidance to finance and non-finance members understanding system requirements. You will also assist with performance metric reporting and tracking of Organization Objectives and Key Results (OKR’s) to ensure alignment and result oriented delivery plan. You’ll use your financial, systems and master data experience with:

  • support the development of the roadmap for Finance Modernization,
  • delivery of the roadmap to meet overall organizational objectives and addresses identified process improvements or pain points,
  • contribute to cultivating a culture that drive high quality and on-time delivery,
  • oversee development and refine the backlog and overall implementation plan,
  • provide input on test approach and plan with, TS and Vendor Partner(s),
  • coordination of master data management strategy with analytical insights, adoption of policy-driven data governance and stewardship within the finance team,
  • correlate supporting business processes to data models, data mapping and transformation rules
  • provide guidance on data archiving, cleansing and retention requirements bridging business requirements and system constraints,
  • support the development of content for communication, training and standard operating procedures, and
  • produce supporting reports, presentations, and dashboards.

You will assist with developing a holistic transition from current state to target state partnering with other functional areas to drive business centric initiatives that will ensure that Finance can meet organization goals and objectives in a prescriptive and responsive approach for change drivers.

You’ll have the flexibility to manage your work activities within a hybrid work environment will require skills to support remote work and the ability to attend some meetings or sessions at the office.

What do you bring to this role?

  • Creative/Problem Solver – You can identify, quantify, recommend, and document call reduction reasons and opportunities that will help in achieving annual objectives
  • Intuitive / Knowledge Driven – You can conduct independent research on existing policies, procedures, methodologies and systems that support the current state and identify changes needed to support revised processes.
  • Address Process Inefficiencies – You can think in a structured way when solving problems and organizing work and can analyze data/situations fully and accurately to guide or reach productive decisions.
  • Detail Driven – You extract findings and gather insights through data mining and analysis can prepare and document all required artifacts from ideation to post implementation tracking and reporting including call trends over time
  • Communication Skills – Excellent verbal and writing skills to effectively articulate ideas and opinions that involve analysis, interpretation, and assessment.
  • You give meaning to data, and correlation to business process and workflows. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way that is sound and insightful.
  • You embrace and champion change. You'll continuously evolve your thinking and the way you work to deliver your best.
  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it's the right thing to do.
  • You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
  • You demonstrate experience and knowledge of Oracle EBS, Oracle Cloud ERP, Microsoft Office, database processing, low code tools such MS Power Query & MS PowerPivot, Power BI and JIRA and Confluence.


  • University Degree or college diploma in business, computer science, information systems, or a related discipline
  • Experience in ERP systems and implementation of ERP systems  
  • Data and financial accounting and reporting experience
  • Master data cleansing and management experience an asset
  • Strong communication to effectively communicate and lead workshops across functional teams to both business and technology teams
  • Experience in the insurance industry is an asset, but not required


We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.




We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).


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