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Director, Talent Acquisition (12 Month Contract)

Job ID : 6026
Category : Human Resources
Brand : Definity
Regular/Temporary : Temporary
Fulltime/Parttime : Full Time
Location : Waterloo, Canada

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Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Starting in September, Definity employees move to a hybrid work model so we can collaborate, build mentoring relationships, and solve complex or cross-functional business opportunities together. Our teams work in whichever environment best supports what they're working on and who they're working with. We're actively reinventing our offices as welcoming workspaces that optimize collaboration and empower leaders to use our space to strengthen team dynamics. Our tools and processes seamlessly connect employees from multiple locations, and our culture encourages respectful engagement and flexibility. Leaders work with their teams to determine the right balance of on-site and remote work that best meets the needs of their team, cross-functional engagement, responsibilities and timelines, plus those of our customers, our broker partners, and the company culture.

Reporting to the VP, HR Operations, the Director, Talent Acquisition is an integral member of the HR Operations leadership team, helping to lead the bold innovation of the organization’s talent acquisition processes, tools, and programs. The Director will have 5 direct reports and a broader team of approximately 15 and will be responsible for driving the talent acquisition strategy for the organization.   

The Director, Talent Acquisition has multiple accountabilities; driving the multi-year strategic talent acquisition plan, ensure the talent acquisition team delivers on headcount demands across multiple lines of business, continue driving enhancements to our applicant tracking system, continue building our talent brand and drive our inclusion, diversity, equity and accessibility (IDEA) agenda across the candidate lifecycle. 

Strategic Accountabilities  

  • In the context of Definity’s bold growth strategy and building on best-in-class experiences, the Director is responsible for ongoing development of the multi-year Talent Acquisition vision to respond to the market  

  • Understand Definity’s business strategy across all lines of business and create talent acquisition plans to help ensure the business can meet their goals. In doing this, the Director will define the TA priorities and address any barriers to achieving Definity’s talent strategy 

Recruitment Delivery  

Work with the TA Manager to: 

  • Help lead the continuous improvement of recruitment processes with the TA team, focusing on incorporating IDEA and streamlining our selection processes across business units 

  • Build exceptional functional knowledge, business relationships and ensure market insights are being used in a consultative approach with hiring leaders and other stakeholders 

  • Ensure the team is delivering on effective and innovative search strategies 

  • Employer Brand: Collaborate with Marketing & Communications to enable and drive the effective delivery of Definity’s brand and social strategies 

  • In collaboration with the Organizational Development team, enhance inclusion, diversity, equity and accessibility at all stages of the recruitment process. Deliver on TA’s IDEA strategy and continue enhancing and building on this strategy 

  • Lead recruitment for senior level hiring and create an effective executive recruiting program 

Recruitment Operations  

  • As part of the ATS implementation team, continue to build on the implementation plan and ensure flawless execution of integrations, updates, training, and change management practices 

  • Working with the TA manager, continue developing key metrics/dashboards to monitor the effectiveness of the TA process and function and draw insights on the external talent market  

  • Help manage and optimize partnerships with search firms/agencies (retained, contingency, outsourced, insourced) and other external service providers – LinkedIn, Glassdoor/Indeed, background checking, social media, IDEA partnerships, etc.  

Recruitment Programs  

  • Employer Brand: Continue building the Definity brand through a multi- channel approach. Build our campus brand strategy and make significant headways in continuing to build our organic social presence  

  • Working with the Campus Manager, support in the continued development and implementation of Co-op and New Grad Campus Programs. Help build and push the growth of these programs 

  • Working with the Campus Manager, the business leads and our OD partners, help spearhead the development of Rotation Programs for Definity Insurance 

People Leadership Accountabilities  

  • Modeling Definity’s values, ensure team members are highly engaged, productive, and delivering exceptional customer service and candidate experience  

  • Set clear and ambitious goals that build alignment and synergies across the team and promote culture of high-performance, continuous improvement, and innovation  

Requirements and Qualifications: 

The Director, Talent Acquisition is a passionate leader known for bringing innovation and continuous improvement to recruitment processes and programs. 

  • Building on 10+ years of progressive talent acquisition (TA) experience, of which at least 7 are at the leadership level 

  • Undergraduate degree and related accreditation such as CHRP and/or RPR 

  • Demonstrated success evolving the TA practices of organizations with strong employment brands  

  • Brings strong insights on the national recruitment landscape for top talent.  

  • Demonstrated ability to innovate to meet the talent demands of Definity’s bold business strategy while enhancing the organization’s employment brand and candidate experience 

  • Effective listener and communicator, able to engage and influence others through outstanding oral, written, visual and digital messaging 

  • Demonstrated natural relationship builder, easily establishes trust and credibility and collaborates effectively across organizational boundaries, with candidates, and external partners  

  • Courage to challenge the status quo and invite discussion that will trigger new thinking 

  • Brings the vision and curiosity to introduce new practices, embraces non-traditional approaches and can bring an innovative mindset to existing practices  



We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).


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