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Sr Specialist, Claims Vendor Reporting

Job ID : 6015
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Mississauga, Canada

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Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Starting in September, Definity employees move to a hybrid work model so we can collaborate, build mentoring relationships, and solve complex or cross-functional business opportunities together. Our teams work in whichever environment best supports what they're working on and who they're working with. We're actively reinventing our offices as welcoming workspaces that optimize collaboration and empower leaders to use our space to strengthen team dynamics. Our tools and processes seamlessly connect employees from multiple locations, and our culture encourages respectful engagement and flexibility. Leaders work with their teams to determine the right balance of on-site and remote work that best meets the needs of their team, cross-functional engagement, responsibilities and timelines, plus those of our customers, our broker partners, and the company culture.

What can you expect in this role?

  • Coordinate the reception and compilation of relevant data points for both the business and claim vendor management team.
  • Use claim handling and vendor interaction experience to identify opportunities in workflows and key performance indicators.
  • Monitor claims records including tracking trends, noting patterns, and watching to detect any irregularities.
  • Liaison between numerous internal departments, including claims, customer service, accounts payable, legal, technical services and underwriting.
  • Monitor and report on vendor performance measures that are in place and actively applied throughout the lifecycle of the vendor relationship.
  • Work with the claims line of business discipline to manage compliance with all Vendor Management Program requirements.
  • Ensures quality and delivery of service level agreements by auditing and tracking vendors within area of responsibility.
  • Integrating third party data with Definity data.
  • Perform diverse analytics to support business stakeholders, leveraging full suite of technical capabilities
  • Collaborating with business partners and claim vendor management team to ensure data points align with KPI's while evaluating opportunities.



What do you bring to the role?

  • Advanced skills in Microsoft's suite of products as well as excellent knowledge in transforming data from non-relational data structures into relational data structures is required.
  • University Degree - Business, Finance or mathematics
  • 5+ years of experience in insurance claims and data analysis role at a property and casualty insurance company
  • Strong communication and collaboration skills.
  • Strong attention to detail and analytical skills are required for this role.
  • Critical thinking and professional skepticism
  • Strong work ethic
  • Insurance industry experience would be beneficial but is not required.  

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).


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