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Business Analyst

Job ID : 6000
Category : Finance
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Waterloo, Canada

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Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Starting in September, Definity employees move to a hybrid work model so we can collaborate, build mentoring relationships, and solve complex or cross-functional business opportunities together. Our teams work in whichever environment best supports what they're working on and who they're working with. We're actively reinventing our offices as welcoming workspaces that optimize collaboration and empower leaders to use our space to strengthen team dynamics. Our tools and processes seamlessly connect employees from multiple locations, and our culture encourages respectful engagement and flexibility. Leaders work with their teams to determine the right balance of on-site and remote work that best meets the needs of their team, cross-functional engagement, responsibilities and timelines, plus those of our customers, our broker partners, and the company culture.

What can you expect in this role?

The Business Analyst (BA) is a business-facing resource responsible for working with the business to define, document, and validate the requirements to support business objectives and capabilities. They apply structured thinking and analysis to transform business objectives into a format that supports executable requirements. The incumbent has an active role in projects and plays a support role in release and maintenance efforts.

This role is under the Advances Analytics team, who focuses on Fraud and Data Sciences and in this role, the BA will be supporting our Enterprise Fraud business partners.

  • You will collaborate with Data Scientists within our team, our business stakeholders and other technical teams to deliver Analytical solutions to the business – we believe strongly in working together to deliver business value versus throwing a model over the fence to be operationalized.
  • You will lead team ceremonies to coordinate work, review requirements and estimate effort as part of planning and execution
  • You will facilitate workshops with business partners and our team to capture and define functional and non-functional requirements as structured User Stories
  • You will assist the team in defining testing scenarios (including data, acceptance criteria, rules, etc.) for each requirement that is going to be delivered during an iteration
  • You will support the team in implementing improvements, retrospectives, metrics reporting, and management of Risks / Issues / Blockers
  • You will support business partners in test validation exercises and implementation of solutions into business processes

What do you bring to this role?

  • University Degree or college diploma in computer science, data science, information systems or a related discipline
  • 1+ years’ experience in an Agile / Scrum / XP environment
  • 2+ years Business Analysis experience with a strong emphasis around software development
  • Previous experience with Fraud is an asset
  • Strong soft skills, including the ability to speak to both technical and business concerns and effectively negotiate with stakeholders
  • Ability to effectively facilitate workshops to conduct requirements gathering, story mapping, business planning, data analysis, process analysis, functional and non-functional requirements analysis, system design and test implementation
  • Experience performing end-user interviews, leading requirements gathering sessions, and leading User Acceptance Testing
  • Relevant industry-related certifications are considered an asset. For example: BABOK, CCBA, CBAP, PMP, CSM
  • Experience with Atlassian suite including Confluence, Jira and BitBucket is an asset


We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).


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