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Licensed (AMF) Insurance Advisor

Job ID : 6003
Category : Sonnet Insurance
Brand : Sonnet
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Montreal, Canada

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Sonnet Insurance Advisor - Salary starting at 52,000$! 

What are our Insurance Advisors saying about us?

We can tell you all about the job, but part of what we do differently is that we involve our team in as much as possible.

Here are just a few examples of what they said about the job:

  • Managers who encourage quality of work so you can provide outstanding customer service to our clients.
  • The people and the culture are amazing! We’re like a family.
  • A team committed to positivity, finding answers and doing great work every single day.
  • Technology is very modern and is set up to help rather than create technical limitations (we have two monitors and ergonomic desk stations).
  • The management team genuinely tries to be transparent and honest about high-level decisions and how those decisions will affect us.
  • Cooperative approach to issues —we help each other. All for one and one for all

What can you expect in this role?

  • Responding to customer inquiries about our products. This includes taking telephone calls, responding to emails, and using the online chat function to chat with our customers.
  • Resolving any problems that the customer has, providing first call resolution because you actually care and want to help them.
  • Collaborating with other departments, as needed, in order to resolve customer problems quickly and provide a timely response back to the customer.
  • Continuous learning about our products because no matter how much training you receive , there is still so much to learn in order to provide impeccable customer service to our customers.
  • Adherence to quality assurance measures, such as call monitoring and feedback from customer surveys to ensure quality service is being provided.
    We also look at other metrics but these are the most important to us since they impact the customer experience.

What do you bring to the role?

  • You must hold a valid license from the AMF in personal lines insurance. You must also be prepared to meet your license requirements, through continuing education or CIP courses.
  • You must be fluently bilingual (in French and English) and be able to respond to customer inquiries in both languages.
  • It helps if you’ve done this before, so if you have one year or more of experience in customer service where you were known to be a top producer and left a trail of smiling, happy customers, we want to speak to you! If you have but, for less than a year, then it’s probably best if you get more experience. We will still be here when you are ready. 
  • We want people that don’t think working in customer service is anything less than an amazing job, that it is an extremely important part of a company’s success and is a highly respected role.
  • We believe in education so; you must have a post-secondary education in the form of a college diploma or university degree.
  • Previous experience working in an inbound call centre and/or retail store would be considered a bonus. It would be considered a plus if you have experience supporting an online, digital company.
  • We use computers and other technology to do our jobs. You have to be comfortable with various forms of technology
    (even be pretty good at it) and be web-savvy too. 
  • A lot of changes around here and there is a lot to learn so, you must have a proven ability to shift and pivot as the business requires.
  • You need to be skilled at de-escalating customer’s concerns and problem solving to reach a resolution

 

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

#LI-Hybrid

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