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Job ID : 6001
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Waterloo, Canada
Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.
Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.
Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.
Starting in September, Definity employees move to a hybrid work model so we can collaborate, build mentoring relationships, and solve complex or cross-functional business opportunities together. Our teams work in whichever environment best supports what they're working on and who they're working with. We're actively reinventing our offices as welcoming workspaces that optimize collaboration and empower leaders to use our space to strengthen team dynamics. Our tools and processes seamlessly connect employees from multiple locations, and our culture encourages respectful engagement and flexibility. Leaders work with their teams to determine the right balance of on-site and remote work that best meets the needs of their team, cross-functional engagement, responsibilities and timelines, plus those of our customers, our broker partners, and the company culture.
Reporting to the Director, Continuous Improvement, this individual will conduct process analysis, consolidate findings and develop recommendations on business processes, procedures and tools within Personal Insurance. The successful candidate will be experienced in analyzing processes to understand current state performance using tools such as process mapping, customer value and cycle time analysis. The Business Process Specialist will prepare process documentation through various means including observations and interviews. This role will apply continuous improvement tools and methodologies (e.g., lean, six sigma), working with stakeholders to identify and close gaps in current performance. The Business Process Specialist role requires strong analytical and critical thinking skills to effectively understand gaps and identify future state process design options to meet business requirements and enhance the customer experience. This position requires someone with strong communication and facilitation skills and the ability to work collaboratively with various stakeholders at all levels.
What to expect from this role?
What you bring to this role?
We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.
Go ahead and expect a lot — you deserve it, and we’ve got it:
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]
This role requires successful clearance of a background check (including criminal checks and leadership references).