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Business Assistant

Job ID : 5953
Category :
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Waterloo, Canada

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Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Starting in September, Definity employees move to a hybrid work model so we can collaborate, build mentoring relationships, and solve complex or cross-functional business opportunities together. Our teams work in whichever environment best supports what they're working on and who they're working with. We're actively reinventing our offices as welcoming workspaces that optimize collaboration and empower leaders to use our space to strengthen team dynamics. Our tools and processes seamlessly connect employees from multiple locations, and our culture encourages respectful engagement and flexibility. Leaders work with their teams to determine the right balance of on-site and remote work that best meets the needs of their team, cross-functional engagement, responsibilities and timelines, plus those of our customers, our broker partners, and the company culture.

Business Assistant for the Enterprise Fraud and Special Investigations Group

What can you expect in this role?

  • Assists the VP of  Fraud & SIU , Claims with all administrative functions
  • Coordination of meetings, managing multiple conflicting meetings and necessary resources, booking and scheduling meetings with internal and external clients
  • Print, photocopy and distribute documentation as requested
  • Compiles information and prepares reports and correspondence which is approved in finished form by the requesting party
  • Provides technical support with regard to budgeting (i.e. perform data-entry)
  • Ordering office supplies, coordinating office maintenance, etc.
  • Coordination and preparation of documentation for leader's local and international travel
  • Provides general administrative support to the technology leadership team
  • Provides coding of invoices and forwards onto appropriate approval authority
  • Provides Admin support for the budgeting and annual performance processes.

What do you bring to this role?

  • University degree or College diploma in related discipline
  • 5+ years of experience in a coordinator or support position
  • Proficient in Microsoft Word, Excel and PowerPoint in order to produce professional correspondence and documentation
  • High level of maturity and integrity with respect to confidential information
  • Strong communication skills, both written and verbal
  • Professional, friendly and courteous in all interactions with internal and external customers
  • Excellent organizational and time management skills
  • High level of comfort dealing with senior level staff
  • Collaborative approach to problem solving with focus on outcomes
  • Detail-oriented to ensure accurate and complete quality of services


We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).


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