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Claims Assistant, Subrogation 6 Month Contract

Job ID : 5967
Category : Claims
Brand : Definity
Regular/Temporary : Temporary
Fulltime/Parttime : Full Time
Location : Ottawa, Canada

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Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Starting in September, Definity employees move to a hybrid work model so we can collaborate, build mentoring relationships, and solve complex or cross-functional business opportunities together. Our teams work in whichever environment best supports what they're working on and who they're working with. We're actively reinventing our offices as welcoming workspaces that optimize collaboration and empower leaders to use our space to strengthen team dynamics. Our tools and processes seamlessly connect employees from multiple locations, and our culture encourages respectful engagement and flexibility. Leaders work with their teams to determine the right balance of on-site and remote work that best meets the needs of their team, cross-functional engagement, responsibilities and timelines, plus those of our customers, our broker partners, and the company culture.

6 month contract opportunity!


What can you expect in this role?

  • Professional, friendly and courteous in all interactions, whether with customers or co-workers
  • Detail oriented with strong organizational skills
  • Demonstrated ability to work independently and in a collaborative team-oriented environment
  • Excellent communication skills, both oral and written with strong analytical skills
  • Preparing subrogation documents including determining the amount owed from the file material and systems including Audatex, Autosource and CDS
  • Produce accurate file summaries and payment request packages for external use
  • Maintain large volume of follow up correspondence in a timely manner
  • Address in bound inquiries from internal staff and third parties
  • Processing and allocating subrogation recovery cheques to the systems and tracking recoveries for the unit
  • Preparing files for referral to legal partners including extracting all information from systems, completing payment summaries and photocopying of the file
  • Maintain detailed file records by entering pertinent data into the appropriate electronic systems
  • Handling telephone inquiries for the unit
  • Assist the subrogation unit with administration duties
  • Maintaining workload within established guidelines and service standards
  • Ability to provide quick and accurate reporting through various excel applications.

What do you bring to the role?

  • College or University degree with a minimum 2 years of office experience
  • Some exposure to support functions in a claims area, including familiarity with Oracle based systems
  • Excellent computer skills and proficient in MS Word, MS Outlook, Excel and PowerPoint
  • Customer Service or Call Centre experience would be an asset
  • Bilingual in English and French considered an asset

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).


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