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Specialist – Technical Processing

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Job ID : 5957
Category : Commercial Insurance
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Kitchener, Canada

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Can a 150-year-old company think outside the box? Count on it. Deep experience is our springboard for innovation, whether that’s in how we work with our broker network, how we serve our customers, or how we support our employees.

Economical is part of Definity, a Canadian, multi-channel, property and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience for those who count on us. We’re proud to help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance. 

What can you expect in this role?

Reporting to the Director, Technical Processing, the Specialist – Technical processing is responsible for providing quality review, training, onboarding and Subject Matter Expertise and support to the Ontario and Atlantic Regional Processing Centres. 

The successful candidate for this role works with the leadership team to provide timely and adequate training and development of processing staff, provide guidance, on-the-job training, technical instructions, and leadership support to staff relative to onboarding new hires, performance, productivity, and adherence to processes and Corporate Policy and Procedures. 

What can you expect in this role?

  • Lead and/or participate in file reviews for quality assurance purposes.
  • Provide training and mentoring to the commercial processing departments, using available resources and assist with the development of new training materials.
  • Assist the leadership team as required, providing appropriate documentation/reports to help identify and quantify potential trends, both positive and adverse.
  • Review quality review findings and help identify trends, training gaps and best practices.  Coordinate with leadership, the actions required to ensure outcome of actions taken improve the underwriting/processing quality and profitability.
  • Focus on creation of SOP documents for RPC, while coordinating with other Regions and Stakeholders.
  • Foster a positive working relationship with Head Office, Mid-Market Underwriting, other regional offices, and departments.
  • Champion the development and implementation of business change.
  • Perform other duties as assigned.

What do you bring to the role?

  • University degree in any discipline or a 2-year diploma from a publicly recognized and funded college or a completed CIP designation
  • Minimum of 2 years of experience in Commercial Lines Regional Processing role
  • Excellent ability to multi-task and monitor progress to meet deadlines
  • Prior experience in developing and providing training
  • Strong analytical skills: able to quickly interpret data, information, reports and come to a decision quickly
  • Strong customer service, verbal, and written communication skills
  • Strong computer literacy skills
  • Ability to influence and effectively negotiate with stakeholders

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

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