Manager, Claims Vendor Management

Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Starting in September, Definity employees move to a hybrid work model so we can collaborate, build mentoring relationships, and solve complex or cross-functional business opportunities together. Our teams work in whichever environment best supports what they're working on and who they're working with. We're actively reinventing our offices as welcoming workspaces that optimize collaboration and empower leaders to use our space to strengthen team dynamics. Our tools and processes seamlessly connect employees from multiple locations, and our culture encourages respectful engagement and flexibility. Leaders work with their teams to determine the right balance of on-site and remote work that best meets the needs of their team, cross-functional engagement, responsibilities and timelines, plus those of our customers, our broker partners, and the company culture.

Manager, Vendor Management

LOVE WHAT YOU DO

Can a 150-year-old company think outside the box? Count on it. Deep experience is our springboard for innovation, whether that’s in how we work with our broker network, how we serve our customers, or how we support our employees.

Economical is part of Definity, a Canadian, multi-channel, property and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience for those who count on us. We’re proud to help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance

What you’ll be doing

• The Manager, Vendor Management is accountable for the oversight and performance management of Claims vendor partners.  The Manager will oversee multiple external vendor relationships that are significant in scope, complexity, and criticality for all business lines, specifically Accident Benefits, Causality and Legal and Independent Expert Vendor Partners 
• The Manager supports in developing and overseeing the Claims Vendor Management Guideline including vendor governance, performance management, vendor innovation opportunities, intake and prioritization process, including inquiry, vetting and analysis, pipeline/roadmap alignment, strategic alignment, engagement and overall contract management.
• Supports the Claims Leadership Team in translating department strategies into the management of partner performance and selection
• Develops vendor management strategies to improve performance, drive customer experience, and create commercial value
• Strategically represents the business interests in the partnership. This includes clearly articulating the business performance expectations, as well as the perceived total value proposition of the relationship to vendor partners and key Claims leaders and stakeholders
• Oversees strategic workforce management for his/her function including resource planning, retention management, succession management as well as informing and appropriately leveraging Definity's recruiting strategy

What you bring

• University Degree in the areas of Business and/or Supply Chain or related discipline
• Strong knowledge of vendor management programs and processes
• 5-10 years of progressive and related experience within Vendor Management and/or Procurement functions
• Demonstrated experience in Vendor Performance Models, partner segmentation and governance
• Highly influential coupled with excellent communication skills to effectively communication goals and results to vendors and leadership
• Highly adaptable, with the ability to perform through periods of change and transition
• Experience working on/with high performance teams
• Insurance Operations experience is considered an asset
• Strong interpersonal skills, ability to develop and maintain business relationships
• 20% travel flexibility

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it:

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks

This role requires successful clearance of a background check (including criminal checks and leadership references).

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

#LI-Hybrid