Job ID : 5909
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Waterloo, Canada
Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.
Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.
Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.
Starting in September, Definity employees move to a hybrid work model so we can collaborate, build mentoring relationships, and solve complex or cross-functional business opportunities together. Our teams work in whichever environment best supports what they're working on and who they're working with. We're actively reinventing our offices as welcoming workspaces that optimize collaboration and empower leaders to use our space to strengthen team dynamics. Our tools and processes seamlessly connect employees from multiple locations, and our culture encourages respectful engagement and flexibility. Leaders work with their teams to determine the right balance of on-site and remote work that best meets the needs of their team, cross-functional engagement, responsibilities and timelines, plus those of our customers, our broker partners, and the company culture.
Reporting to the Transportation Logistics Team Leader, the Senior Transportation Logistics Representative is responsible for the investigation, negotiation, and settlement of first party automobile towing and storage claim matters for personal or commercial auto claims. This also includes claims of high complexity where the representative would be a subject matter expert on bylaws and regulations of the Repair and Storage Liens Act and Consumer Protection laws. The representative will be responsible for determining the appropriate transportation arrangements required to quickly resolve disputes and mitigate costs. In addition, the representative will maintain workload within established guidelines, and be able to determine if a referral to technical resources is required (SIU, Subro, CTA, and Legal). The representative is professional, friendly, and courteous in all interactions with internal and external stakeholders while managing common mailboxes, and telephone inquiries. That means this person remains calm under pressure, the incumbent performs well in a busy environment, and demonstrates a willingness and flexibility to learn while taking on new challenges. The candidate's overall business approach includes teamwork, ownership, critical thinking, and prioritization with a mitigation mindset. The incumbent is adept at navigating through numerous systems and screens quickly and efficiently. The incumbent must be confident in order to identify emerging industry trends while being agile in their approach to daily assigned tasks.
We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.
Go ahead and expect a lot — you deserve it, and we’ve got it:
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]
This role requires successful clearance of a background check (including criminal checks and leadership references).